Privacy Policy

1. Information We Collect

We collect information that is required to provide consultation services, respond to enquiries and maintain effective communication with clients.

• Name and contact details provided through enquiry forms.
• Information relating to consultation requirements.
• Documents or materials voluntarily provided for review guidance.
• Communication records relating to service enquiries.
• Website usage information collected through standard technologies.

2. How We Use Information

Information collected is used only for purposes connected with providing consultation support, managing enquiries and improving service communication.

• To respond to service enquiries within 3 working days.
• To prepare consultation materials and digital summaries.
• To maintain accurate service records.
• To provide customer support relating to delivered materials.
• To improve website experience and service quality.

3. Digital Communication and Service Delivery

Our services are delivered through digital communication methods, including email correspondence and electronic document delivery.

Information provided by clients may be used to prepare consultation summaries, guidance documents or other agreed digital materials associated with the selected service.

Digital service materials are generally prepared and delivered within the timeframe stated for each individual service.

4. Information Storage Period

Client information is retained only for as long as reasonably required for service administration, communication records and operational purposes.

• General enquiry records may be stored for up to 12 months.
• Service-related records may be retained for up to 24 months after completion.
• Communication records may be reviewed during this period when required for service support.

5. Information Protection

We apply reasonable organisational and technical practices to help protect information from unauthorised access, loss or inappropriate use.

Access to client information is limited to purposes connected with providing services and maintaining communication.

6. Information Sharing

Client information is not shared unless necessary for providing requested services, meeting operational requirements or fulfilling applicable obligations.

Information is not used for unrelated purposes without appropriate notice.

7. Client Information Requests

Clients may contact us regarding information held about them or request clarification about how their information is handled.

Requests will normally be reviewed and responded to within 30 calendar days.

8. Website Cookies

Our website may use cookies and similar technologies to support website functionality, understand visitor preferences and improve user experience.

Visitors may manage cookie preferences through their browser settings.

9. Policy Updates

This Privacy Policy may be updated when necessary to reflect changes in our services, website functions or information handling practices.

Updated versions will apply immediately after being published on this website.