Refund Policy For Consulting Services

1. General Refund Information

DDF PAYROLL LIMITED provides information-based consulting services, including professional guidance, document support and digital consultation materials.

Refund requests are reviewed based on the status of the requested service, preparation progress and whether any consultation materials or digital deliverables have already been provided.

2. Refund Request Time Limit

Clients may submit a refund request within the following applicable time periods:

• Requests submitted within 24 hours after service confirmation may be reviewed before service preparation begins.
• Requests submitted after 24 hours and before consultation preparation begins will be assessed based on the current service status.
• Requests submitted after digital materials, consultation summaries or completed guidance documents have been prepared may not qualify for a refund review where the service has already been substantially completed.

3. Digital Service Delivery

As services are delivered digitally, clients may receive consultation summaries, PDF guidance documents, written recommendations or other digital materials through email communication.

Once digital materials have been prepared and delivered, the service will be considered completed according to the agreed service scope.

4. Consultation Services

For scheduled consultation services, refund eligibility depends on whether consultation preparation has started and whether the scheduled session has been completed.

• Requests received before preparation begins may be considered for review.
• Requests received after consultation completion are generally not eligible where the agreed service has been provided.
• Clients should contact our team as soon as possible if they need assistance regarding a scheduled consultation.

5. Service Information Accuracy

Clients are responsible for providing accurate information required for consultation preparation.

Where delays occur due to incomplete information provided by the client, the original service timeframe may need to be adjusted accordingly.

6. Refund Review Process

To request a refund review, clients should contact our support team with:

• Full name and contact details
• Service information
• Request details
• Reason for the refund request

Refund reviews are normally completed within 5 working days after receiving sufficient information.

7. Approved Refund Processing

Where a refund request is approved, the applicable amount will be returned through the original transaction method.

Processing times may vary depending on the service provider and financial institution involved.